Interaction Content API

Vonage Contact Center’s (VCC) Interaction Content API enables you to search for interactions and download interaction content.

Need a bit more info before you get stuck in? Take a look at the Getting started with Vonage Contact Center APIs guide.

This API is not available for all accounts. It provides access to ALL Interaction Content within the account, for that reason access to the API is only enabled upon request.

Vonage Contact Center's other APIs

Take a look at our APIs:

  • Authentication API (see Authentication API)
    Every time you make a request to a Vonage Contact Center API, you will need to identify yourself using a bearer access token. Get a bearer access token using the Authentication API.
  • Agent Availability API (see Agent Availability API)
    Vonage Contact Center’s Agents Availability API enables you to query the availability of agents based on required skills.
  • Conversation Analyzer API (see Conversation Analyzer API)
    Vonage Contact Center’s Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.
  • Insights Stats API (see Insights Stats API)
    The API provides you with all the data you need to keep track of activity in Vonage Contact Center. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.
  • Interactions API (see Interactions API)
    This API enables you to perform the following actions:
    • invoke interaction flows through one or more named routes within Vonage Contact Center
    • release interactions that are already in the system
    • register a provider that can be used when routing an interaction
  • Payment API
    The Payment API provides you with the capability to initiate a telephony session with a secure card collection service and to get the status of a payment transaction. For more information, see Payment API.
  • User Admin API (see User Admin API)
    The User Admin API enables you to access data about your account's users including agents, supervisors and administrators.

Need a bit more info before you get stuck in? Take a look at the Getting started with Vonage Contact Center APIs guide.

Looking for something else? Check out our product documentation.